Refund and Returns Policy - Pop In Beauty Bar
St Francis Bay, Eastern Cape A little salon with a big heart. 081 022 0052

Refund and Returns Policy

Last updated: 22 October 2026

We want you to love what you buy from Pop In Beauty Bar. If something is not right, we will help. This policy explains how returns, exchanges and refunds work for products bought in our online shop. It follows the Consumer Protection Act, 2008 and the Electronic Communications and Transactions Act, 2002.

1. Changed your mind? Seven-day cooling-off period

If you buy online, you may cancel your order without giving a reason within 7 days of receiving your products.

  • Products must be unopened, unused and in their original sealed packaging.
  • For hygiene and safety reasons, we cannot accept the return of skincare that has been opened or used, unless it is faulty (see section 2).
  • You pay the direct cost of sending the products back to us. You are also welcome to drop them off at the salon.
  • Once we have received the products and checked that they are unopened, we refund the full amount you paid within 30 days of your cancellation, using the payment method you used (or by EFT for orders paid on collection).

2. Faulty, damaged or incorrect products

If a product arrives damaged, is faulty, or is not what you ordered, please contact us within 7 days of delivery with your order number and a photo. If a product develops a fault within six months, you may return it for a repair, replacement or refund, as the Consumer Protection Act provides. In these cases we cover the cost of the return or exchange.

This does not cover damage from misuse, products stored incorrectly, or products past their expiry date because they were not used in time.

3. If a product does not suit your skin

Everyone’s skin is different. If a product causes irritation, stop using it and contact us. Our therapists will gladly advise you or suggest an alternative. Opened products that are not faulty cannot be refunded, but we will always do our best to help you find what works for your skin.

4. How to return a product

  1. WhatsApp us on 081 022 0052 or email popin.sfb@gmail.com with your name, order number and the reason for the return.
  2. We will confirm the return and tell you where to send or drop off the products.
  3. Pack the products securely. Keep your courier proof of postage until your refund or exchange is complete.
  4. We will let you know once we have received and checked the products.

Return address: Pop In Beauty Bar, 152b St Francis Drive, St Francis Bay, 6312.

5. Delivery fees

If you return products because you changed your mind, the original delivery fee is refunded only if you return the whole order. If you return products because they are faulty, damaged or incorrect, we refund the delivery fee too.

6. Orders not yet sent

If you want to change or cancel an order that has not been sent yet, contact us as soon as possible. We will cancel it and refund you in full.

7. Lamelle products

Lamelle orders are placed on the official Skin Confidence (Lamelle) storefront and delivered by them, so returns and refunds for those orders follow the Skin Confidence returns policy. We are always happy to help you with the process.

8. Gift vouchers

Pop In gift vouchers are valid for three years from the date of purchase, as the Consumer Protection Act requires. Vouchers cannot be exchanged for cash.

9. Questions

If you have any questions, we are here to help:
WhatsApp or call 081 022 0052 · Email popin.sfb@gmail.com
Pop In Beauty Bar, 152b St Francis Drive, St Francis Bay, 6312

This policy does not affect your rights under South African consumer law.